Privacy Policy

This Privacy Policy explains what personal information JJM Luxaura – Perfect Vacation (“JJM Luxaura”, “we”, “us”) collects through this website, why we collect it, and the choices you have. By using this website or sending us an enquiry, you agree to the practices described below.

1. Information We Collect

We collect the information you choose to give us when you use our forms, subscribe to our newsletter or contact us:

• Contact details: your name, email address and WhatsApp / phone number.
• Travel details: destinations of interest, travel dates, number of travellers, children’s ages, accommodation and budget preferences, and any special requests you write to us.
• Visa enquiry details: your nationality, country of residence, destination and purpose of travel.
• Newsletter: your email address.
• Technical data: the page you sent the form from, your browser type, and a one-way scrambled (hashed) version of your IP address used only to prevent spam and abuse.

2. How We Use Your Information

• To reply to your enquiry and prepare itineraries, quotations and proposals.
• To arrange the travel services you ask for, such as flights, accommodation, transfers, tours and visa documentation support.
• To send booking-related messages by email, phone or WhatsApp.
• To send our newsletter, only if you subscribed. You can unsubscribe at any time using the link in every email.
• To protect this website and our forms against spam, fraud and misuse.
• To meet our legal, tax and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only where needed to deliver what you asked for:

• Airlines, hotels, resorts, tour operators, transfer companies and other travel suppliers involved in your trip.
• Embassies, consulates and visa application centres, when you ask us for visa assistance.
• Service providers who help us run this website and our email, under confidentiality obligations.
• Authorities, where the law requires it.

Some of these recipients are located outside the United Arab Emirates, in the countries you are travelling to or through.

4. Cookies

This website uses only the cookies needed for it to work properly and to keep our forms secure. If spam protection or analytics services from third parties are enabled, those providers may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings; some features may then stop working.

5. How Long We Keep Information

We keep enquiry and booking records for as long as needed to provide our services and to meet legal and accounting requirements, then delete or anonymise them. Newsletter details are kept until you unsubscribe.

6. Security

We use technical and organisational measures to protect your information, including encrypted connections, restricted staff access and spam protection on every form. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You may ask us to give you a copy of the personal information we hold about you, correct it, delete it, or stop using it for marketing. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

8. Children

Our services are intended for adults. Information about children is collected only from a parent or guardian, and only to arrange travel for the family.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

10. Contact Us

For any question about this policy or your personal information: JJM Luxaura – Perfect Vacation, Business Center, Media City, Al Messaned, United Arab Emirates. Email: dos@jjmluxaura.com. Phone / WhatsApp: +971 50 571 3536.